We want you to be happy with your purchase. If for any reason you are not satisfied, you may return your order under the following conditions:
Return period
You have the right to return your order within 14 days after delivery, in accordance with EU consumer protection regulations.
Return conditions
Items must be returned in their original, unused condition and in the original packaging.
We do not accept returns of used candles or customized/personalized items.
Return shipping costs are the responsibility of the customer.
How to request a return
Please contact us before sending your item back.
Once your return is approved, you will receive the return instructions.
Refunds
Refunds will be issued once we receive and inspect the returned item.
You will be refunded through the same payment method used for your order.
Please allow a few business days for the refund to be processed and visible in your account.
Questions
If you have any questions regarding our return policy, please contact us at essenza.candles.be@gmail.com