Shipping
Shipping area
We currently ship only within Europe.
Delivery time
Once dispatched, delivery times depend on the carrier and the destination country.
⚠️ Please note: during festive seasons or busy periods, delivery times may be longer than usual.
Shipping costs
The shipping cost is automatically calculated at checkout, depending on the weight and destination of the order.
Free shipping
We offer free shipping for orders over €150 within Belgium.
Order tracking
As soon as your order has been dispatched, you will receive an email with the tracking number so you can follow your delivery.
Damages and loss
We carefully pack every order to ensure it reaches you safely. If your order arrives damaged, please contact us immediately with photos.
Returns
You can return your order within 14 days after delivery, in accordance with EU legislation.
Return shipping costs are the customer’s responsibility.
We do not accept returns of used candles or customized items.
For full details, please check our [Return Policy].
Processing and dispatch time
Each order is carefully handmade. Orders are dispatched within 5–7 business days after payment confirmation.
Please make sure that the shipping details you enter at checkout are correct. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information.
Questions
If you have any questions about your order or shipping, please contact us at essenza.candles.be@gmail.com